Terms of Service

Effective Date:

Sep 8, 2026

This Privacy Policy explains how HLH GEMS LIMITED (“HLH”, “we”, “us”) collects, uses, shares and protects personal data when you use our website and related services (together, the “Services”). We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and, where it applies, the EU and UK General Data Protection Regulation.

By using the Services you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

HLH may collect the following types of information:

  • Contact details you give us, such as your name, email address, phone number, country and company.

  • The content of enquiries you send through our forms, by email or during a viewing, including the stones you are interested in.

  • Identification and source-of-funds information where required by anti-money laundering law before a sale.

  • Transaction information, such as invoices, payment records and delivery addresses.

  • Newsletter subscription details.

  • Usage and technical information, such as IP address, browser type, device, pages viewed and referral source, collected through cookies and analytics tools.

2. How We Use Information

HLH may use personal data to:

  • Respond to your enquiry, arrange viewings and prepare offers.

  • Conclude and fulfil sales, including shipping, insurance and certificates.

  • Meet our legal obligations, including record keeping and anti-money laundering checks.

  • Send our newsletter and occasional notices about new stones, where you have subscribed or where the law otherwise permits. You can unsubscribe at any time.

  • Operate, secure and improve the website.

  • Establish, exercise or defend legal claims.

3. Cookies and Analytics

The website uses cookies and similar technologies to remember preferences and to understand how visitors use the site. You can manage cookies through your browser settings. Disabling cookies may affect parts of the website.

4. How We Share Information

HLH may share personal data:

  • With service providers who help us operate the Services, such as website hosting, form and email providers, couriers and insurers.

  • With gemmological laboratories where a report needs to be issued or updated in your name.

  • With banks and payment providers to process a transaction.

  • With professional advisers, regulators, law enforcement or courts where required by law or to protect our rights.

  • With a successor business in the event of a merger, acquisition or sale of assets.

HLH does not sell personal data.

5. International Transfers

HLH is based in Hong Kong and serves clients worldwide. Your data may be transferred to and stored in countries other than your own, including by our service providers. Where required, we put appropriate safeguards in place for those transfers.

6. Retention

We keep personal data for as long as needed for the purposes described above. Transaction and compliance records are kept for the period required by Hong Kong law, which is currently at least five years after the end of the business relationship. Enquiry data with no resulting transaction is kept for a reasonable period and then deleted.

7. Security

HLH uses reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, to data portability, and to withdraw consent. Under the Personal Data (Privacy) Ordinance you have the right to access and correct your data. To exercise any right, write to contact@hlhgems.com. You may also lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong, or your local supervisory authority.

9. Children

The Services are intended for adults. HLH does not knowingly collect personal data from anyone under 18.

10. Third-Party Websites

The website may link to third-party sites, including laboratory report verification services. Their privacy practices are their own and are covered by their policies.

11. Changes to This Policy

HLH may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised.

12. Contact

HLH GEMS LIMITED, Unit 79, 7/F, Woon Lee Commercial Building, 7-9 Austin Avenue, Tsim Sha Tsui, Hong Kong. Questions about this Privacy Policy or your personal data: contact@hlhgems.com.